Mobile phones have made interaction easier in the workplace both at the horizontal and vertical levels. Employees don’t need to be in the office before they can communicate with the office. They can work productively from home or other places.
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Wherever and whenever they are working, employees can make and receive calls. Before the availability of mobile phones, communication wasn’t as instant as it is today. For any sort of communication to take place, people had to move from one location to the other. In large offices, this could be a bit of stress as it means employees going up and down the building when they need to make quick decisions or need important information. However, employees now have desk phones which easily locate the employee needed. As such, this instinct contact simplifies business operations.
Mobile phones have largely increased the quality and efficiency of customer service. Upon a ring, customers have their questions answered and doubts cleared; therefore, the company can retain existing customers and even attract new ones. Customers are confident of getting the right information immediately because the right person can quickly be located even if they were not on their seat when the call came in. Due to this, companies can provide the highest satisfaction for their customers.
Another effect of mobile phones is how it has made it easy for employees to collaborate and attend meetings when they are not at the office. A lot of smartphones support teleconferences, web conferences, etc. Employees don’t need to get a computer before they can do basic things in their job. This mobile collaboration has made it easy to maintain momentum when working on projects with their colleagues.
Employees don’t need to go back to the office to get essential data when they can easily access it on their phones. For instance, employees need equipment data when they are out in the field working on repairs and maintenance. They can easily download this from the official records, thereby enhancing productivity and customer satisfaction.
Nowadays, a lot of sales are closed over the phone. This has even helped to increase the company’s revenue since interpersonal communication has proved to be more effective than people reading a text on some social media platform. Sales representatives also use their mobile phones to get up-to-date information on problems and inquiries the customers may have. This helps them create a more effective sales presentation over the phone.
With the help of mobile phones, information is easier to get. Employees can take on more tasks and expand their capacities by learning what they don’t know on the internet. This makes the interaction between employees to be more focused on the innovation, creativity, and ingenuity of the company’s operations. As such, the company experiences more growth and the workplace becomes a more suitable environment to work in.